3.How much is shipping (estimate)?

KTM Breyer Model Horses ships the majority of domestic packages through the United States Postal Service Insured Priority Mail. All of our packages are fully insured in case of damage in transit or loss (which rarely occurs).

At times, for heavier domestic parcels, it is more cost effective to ship via UPS Ground. We will always choose the most speedy and economical way of getting your order to you.

Below, please find a chart with the USPS Priority Mail pricing for packages of 1 to 5 pounds. We have provided an estimate of what items would weigh so you have an idea as to the weight of your package.

U.S. Priority Mail Rates
If you live in:
Weight in pounds	CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT	KY, OH, MI, NC, SC, WV	AL, FL, GA, IA, IL, IN, MN, MO, MS, TN, WI	AR, KS, LA, ND, NE, OK, SD	CO, HI, ID, PR, TX, VI, WY	AK, AZ, CA, MT, NM, NV, OR, UT, WA	Example:
1	$4.05	$4.05	$4.05	$4.05	$4.05	$4.05	Two Ornaments
2	$4.20	$4.80	$5.15	$5.30	$5.70	$6.05	One Classic Horse
3	$5.00	$6.40	$7.20	$7.55	$8.25	$9.00	One Traditional Horse
4	$5.60	$7.45	$8.50	$8.95	$9.95	$10.90	One Draft-Type Traditional Horse
5	$6.15	$8.45	$9.80	$10.40	$11.60	$12.80	Two Traditional Horses

If you would like a personalized estimate, please send us an email with what items you wish to purchase and your name and address information and we will contact you with the anticipated charges.

4. What about International shipping charges?

Please see the chart below for Airmail Parcel Post charges to select countries. We charge exactly what it costs to ship overseas.

International shipping charges vary by country and dimensions of the package, so email us at estimates@modelhorsesktm.com for any specific shipping costs/questions for your location. All packages are fully insured in case of damage in transit or loss of parcel (which rarely occurs).

5.What is KTM Breyer Model Horses Return and Exchange Policy?

If there are any problems with your order or if you wish to return your order, you must contact KTM Breyer Model Horses either by calling 1-610-489-9615 or 1-609-254-9059 or emailing us at returns@modelhorsesktm.com within 7 days of receiving your order.

We will be happy to answer any questions that you may have about your order. We will accept returns for any reason with a restocking fee of 10% as long as the following conditions have been met:

* All orders must be returned in their original packaging complete with bubble wrap and peanut protection.
* Models must still be in their box and attached to the inside with the original straps intact. Horses that have been removed from their box will not be accepted for return.

* All items must be sealed with the original seals intact.

If the above qualifications have not been met, a restocking fee of 20% will be charged.

For horses and items that have been damaged in transit, you must file a complaint with the shipping company first and we will then exchange the items.

Shipping charges are not refundable.

6. Can I reserve an item that is out of stock or not yet released?

KTM Breyer Model Horses will reserve items for you that have yet to be released. When you place an order for such an item, we place you on a list which guarantees that you will receive the items you've reserved when they arrive from the factory.

If an item is temporarily out of stock, place an order for it and when it arrives in from the factory, we will ship it out to you.

We do not ask for payment or charge credit cards before the items are ready to be shipped out.

If you have any questions about this policy or regarding when specific items are due back in, please call us at 1-610-489-9615 or 1-609-254-9059 or send us an email at contact@modelhorsesktm.com

7. How can I check on the status of my order?

Most orders are shipped out next-day from when we receive the order (except at Christmas). Certain items that are labeled as Pre-Order or Temporarily Out of Stock will ship when they arrive in from the factory.

If you would like to know the status of a particular order, we will be happy to email you the details of any order placed with us. Email us at contact@modelhorsesktm.com or call us at 1-610-489-9615 or 1-609-254-9059 for this information.

Please include your name, the date that you placed the order, and the email address you provided (if ordered online).

8. What is the contact information for KTM Breyer Model Horses?

    KTM Breyer Model Horses
    c/o Pat Morgan
    3884 Mill Road
    Collegeville, PA 19426 USA
    Phone - Either 1-610-905-1679 or 1-609-254-9059
    Fax - 1-610-489-9615
    Email - contact@modelhorsesktm.com

9. Will I be charged sales tax on my order?

Sales tax is Never Charged except if you live in Pennsylvania. We are located in Pennsylvania and therefore, must collect Pennsylvania state tax.

10. What forms of payment do you accept?

We accept MasterCard, Visa, Discover, PayPal, Checks and Money Orders.
Orders under $25.00 Must Pay with PayPal, Check or Money Order.
We do NOT take payment by credit card through PayPal as we have our own credit card processing system.

As soon as payment arrives, your order will be shipped to you. We do not have a holding period on checks or money orders.

11. Why are some items slightly different than what is pictured?

Breyer reserves the right to amend product colors and specifications without notice. This means that some items will be slightly different from their picture on the website as Breyer provides us with one picture for each item, regardless of any future minor changes.

If there are any questions that you believe have not been answered on our Ordering/Shipping FAQ Page, please let us know. Send us an email or give us a call at 1-610-489-9615 or 1-609-254-9059.

Thank you!